Refund Policy
Refunds because of "change of mind" (received orders)
We do not accept returns for refunds.
Due to the nature of these products being personal use items we cannot accept products back once they were shipped and received by the buyer.
Cancelled orders (prior to being shipped)
If suddenly you experience buyers remorse and you absolutely have to cancel the order please email us immediately by responding to the confirmation email you receive automatically to the email address you used to make the purchase (so we know which order to cancel) and the order has not been picked up yet we will issue a full refund minus 10% processing fee.
Sadly, we get charged credit card processing fees by the credit card companies, conversion fees, label fees (we don't get these fees back when the order is cancelled). The processing fee also covers the cost of packaging and a cost of tissues to wipe our tears.
Defective or Damaged Products
If you have received faulty or damaged products, please get in touch with us with images of the product within 7 days of receiving the product.
We will gladly send out replacements for damaged items or offer a store credit.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Returned Packages
If a package is returned due to an incorrect address or non-pick-up, he buyer is responsible for the shipping charges for having the package re-sent.
If the buyer chooses not to have the package re-sent, a full refund will be given minus a 10% restocking fee and cost the shipping charges x 2 (to the buyer and back to us).
Late deliveries/"stuck" packages
In case of rare circumstances (currently less than 1%) of packages taking much longer to be delivered and tracking numbers not showing any updates for a few days please know that we are unable to find out more than the tracking number shows.
We cannot issue any refunds because of this.
Items Lost in Transit
Most orders get delivered within the posted time frames (thankfully!); however, external factors can sometimes cause delays and sometimes forever delays (thankfully this has only happend twice in the 12 months we have been open). If your order tracking shows no updates for 10 business days please contact us and we will gladly send out a replacement order, or issue a full refund.