Terms of Service

Last updated: 6 October 2026

This website and online store are operated by Anna Renata S.L.

Throughout these Terms of Service, the words “we,” “us,” and “our” refer to Anna Renata S.L.

These Terms govern your use of our website and purchases made through our online store. By using the website or placing an order, you agree to these Terms together with the policies referenced below.

Nothing in these Terms limits any rights you have under applicable consumer law.

1. About Our Store

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products for sale.

Our company identification and contact information is available on our website and, where applicable, in our Legal Notice.

Questions about these Terms can be sent to:

thesalonlifeshop@gmail.com

2. Using Our Website

You may use our website only for lawful purposes.

You must not use the website to:

• violate applicable laws or regulations;

• infringe our intellectual property rights or those of another person;

• transmit viruses, malware or other harmful code;

• attempt to interfere with the security or operation of the website;

• collect information about other users without authorization;

• engage in fraudulent activity;

• use automated systems to access the website in a way that materially interferes with its operation.

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers, website or legal rights.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Minor differences in colour or appearance may occur because of photography, lighting, manufacturing variations or differences between screens.

Product packaging, labelling or presentation may occasionally be updated without materially changing the product.

If we discover a significant error in a product description, price or other material information relating to an order, we will contact you and, where appropriate, give you the option to proceed with the corrected information or cancel the affected item or order.

Nothing in this section limits your statutory rights if a product is faulty, damaged, incorrect or otherwise not in conformity with the contract.

4. Prices and Payment

Prices are displayed in the currency shown on our store.

Applicable taxes, shipping costs and the total amount payable will be shown before you complete your purchase.

Prices and promotions may change from time to time. A change in price does not affect an order that we have already accepted, except where an obvious pricing error has occurred and applicable law allows the error to be corrected.

Payment is processed using the payment methods available at checkout.

You agree to provide accurate and complete billing and payment information.

5. Orders

After placing an order, you will receive an electronic confirmation at the email address provided during checkout.

We may decline or cancel an order where reasonably necessary, including because of:

• suspected fraud or unauthorized payment;

• payment failure;

• unavailable stock;

• an obvious pricing or listing error;

• shipping or regulatory restrictions;

• an incorrect or incomplete delivery address that prevents fulfilment;

• unusually large quantities that reasonably appear to be intended for unauthorized resale; or

• circumstances that make fulfilment unlawful or impossible.

We will not refuse an order for reasons prohibited by applicable law.

If we cancel an order after payment has been collected, the amount paid for the cancelled products will be refunded.

We may limit quantities of products where reasonably necessary, including limited-stock products, promotions or suspected commercial resale.

6. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy, which forms part of these Terms.

Available delivery methods, shipping charges and estimated delivery times are shown on our website or during checkout.

Delivery estimates are estimates unless expressly stated otherwise.

Your statutory rights relating to delivery, delayed delivery and risk in the goods are not affected by our Shipping Policy.

7. Returns and Right of Withdrawal

Consumers may have a statutory right to withdraw from an online purchase, normally within 14 calendar days after receiving the goods, subject to the exceptions provided by law.

Our procedures for change-of-mind returns, refunds, faulty products, damaged products and other order problems are explained in our Returns & Refunds Policy, which forms part of these Terms.

Nothing in our Returns & Refunds Policy or these Terms limits your mandatory consumer rights.

8. Faulty or Non-Conforming Products

Products must conform to the contract and to applicable consumer protection law.

If a product is faulty, damaged, incorrect or otherwise not in conformity with your order, please contact us.

Your legal remedies may include, depending on the circumstances, repair, replacement, an appropriate reduction in price or termination of the contract and refund.

Any commercial policy or goodwill remedy we offer is additional to, and does not replace, your statutory rights.

9. Cosmetics and Personal-Care Products

Please read and follow the directions, warnings and product information supplied with our cosmetic and personal-care products.

Unless specifically stated otherwise, cosmetic products sold through our store are intended for external cosmetic use.

Information provided on our website, product pages, videos, articles or other educational materials is provided for general educational and cosmetic-care purposes. It is not intended to diagnose, treat or cure a medical condition and is not a substitute for appropriate professional medical advice where medical care is required.

Nothing in this section excludes or limits liability that cannot legally be excluded or limits your rights in relation to defective or unsafe products.

10. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, videos, product descriptions, branding, logos and original educational material, belongs to us or is used with permission.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, republish, sell, commercially distribute or materially exploit our copyrighted content or trademarks without permission, except where permitted by law.

11. Reviews, Comments and Other Content

If you submit a review, comment or other content to our website, you remain responsible for the content you submit.

You confirm that your submission does not knowingly:

• infringe another person's intellectual property or privacy rights;

• contain unlawful, defamatory or threatening material;

• contain malicious code; or

• deliberately misrepresent your identity or experience.

Where you voluntarily submit a product review or other content for publication, you grant us the permission reasonably necessary to display, reproduce and use that content in connection with our website, products and business.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, irrelevant, spam or otherwise violates these Terms.

Any use of personal information in connection with reviews or submissions is subject to our Privacy Policy.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment, shipping, social-media or other service providers.

Third-party websites and services operate under their own terms and privacy policies.

We are not responsible for the content or operation of independent third-party websites that we do not control.

This does not exclude responsibility we may have under applicable law for third parties used by us to perform our obligations under a contract with you.

13. Website Availability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

We may temporarily suspend, change or discontinue parts of the website for maintenance, security, technical or business reasons.

This does not affect contracts that have already been concluded with customers or rights arising from existing orders.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your mandatory rights as a consumer or excludes liability that cannot legally be excluded, including liability relating to defective products or injury caused where applicable law provides such protection.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with our legal and contractual obligations.

We are not responsible for purely commercial or business losses suffered by a person purchasing products primarily for business purposes, except where liability cannot legally be limited.

15. Personal Information

Our collection and use of personal information is governed by our Privacy Policy and applicable data-protection law.

Please review our Privacy Policy for information about how personal information is collected, used, stored and protected.

16. Errors and Technical Problems

Occasionally our website may contain typographical errors, inaccurate information or technical problems.

We may correct obvious errors or update website information when necessary.

Where an error affects an order that you have already placed, we will deal with the situation fairly and in accordance with applicable consumer law.

17. Changes to These Terms

We may update these Terms from time to time, for example because of changes to our website, products, business practices or applicable law.

The version published on the website will show the date of the latest update.

Changes to these Terms will apply prospectively and will not remove rights that you have already acquired under an existing contract or order.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

An invalid provision will not be interpreted in a way that removes or restricts mandatory consumer rights.

19. Governing Law and Consumer Rights

These Terms and contracts entered into with Anna Renata S.L. are governed by Spanish law, subject to any mandatory consumer protection rules that apply to you.

If you are a consumer resident in another EU or EEA country, you retain any mandatory protections granted to you by the law applicable to consumers in your country of residence where those protections cannot legally be waived.

Nothing in these Terms restricts your right as a consumer to bring a dispute before a court that has jurisdiction under applicable law.

20. Other Policies

The following policies also apply where relevant:

• Shipping Policy

• Returns & Refunds Policy

• Privacy Policy

• Legal Notice

• Cookie Policy

Where there is a conflict between these Terms and a mandatory provision of consumer law, the mandatory consumer law will apply.

21. Contact

Questions about these Terms or an order can be sent to:

Anna Renata S.L.
Email: thesalonlifeshop@gmail.com